Refund & Return Policy

Last Updated: 19 July 2024

Thank you for purchasing our digital product from nomadiccare.com.au. At Nomadic Care, we are committed to providing high-quality care plan management systems. We understand that sometimes things may not work out as expected, so we have established the following Refunds and Returns Policy to ensure a fair process for both our customers and our business.

1. Eligibility for Refunds

1.1 Digital Products: Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded.

1.2 Exceptional Circumstances: We may consider refund requests in the following exceptional circumstances:

  • The digital product was not delivered or accessible.
  • There was a technical issue with the product that could not be resolved by our support team.
  • The product was not as described or there were significant inaccuracies in the product description.

2. Refund Request Process

2.1 Initiating a Refund Request: To request a refund, please contact our customer support team within 30 days of your purchase. You can initiate the process by emailing support@nomadiccare.com.au with the following details:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for the refund request
  • Any relevant screenshots or documentation supporting your claim

2.2 Evaluation of Refund Requests: Upon receiving your refund request, our support team will evaluate your claim based on the information provided. We may require additional information or clarification to process your request.

2.3 Approval of Refund Requests: If your refund request is approved, we will notify you via email. Approved refunds will be processed within 14 business days using the original method of payment.

3. Non-Refundable Circumstances

3.1 Change of Mind: Refunds will not be issued for change of mind or dissatisfaction with the product once it has been accessed or downloaded.

3.2 Failure to Follow Instructions: Refunds will not be granted if the product fails to function as a result of not following the provided instructions or requirements.

4. Fees and Costs

4.1 Transaction Fees: In some cases, transaction fees incurred during the purchase may be non-refundable. This will be communicated to you if applicable.

4.2 No Return Shipping Costs: Since our product is digital, there are no shipping costs associated with returns or refunds.

5. Technical Support and Issue Resolution

5.1 Customer Support: If you encounter any technical issues with our digital product, please contact our support team at support@nomadiccare.com.au. We are committed to resolving any issues promptly and efficiently.

6. Contact Information

If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact us:

7. Amendments to This Policy

Nomadic Care reserves the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing Nomadic Care. We appreciate your business and are dedicated to providing you with the best possible service.

We appreciate your business and are dedicated to providing you with the best possible service.

By understanding and agreeing to this Refunds and Returns Policy, you help us maintain fairness and transparency in our dealings with all customers. Your satisfaction is our priority, and we strive to resolve any issues you may encounter in a fair and timely manner.

Thank you for choosing Nomadic Care. If you have any questions or require further clarification regarding this policy or any other matter, please do not hesitate to contact our support team.

Nomadic Care Pty Ltd PO Box 4151 Balwyn East 3103, Victoria, Australia Email: support@nomadiccare.com.au


Note: This policy does not affect your statutory rights as a consumer. For more information about your rights, please consult the relevant consumer protection laws in your jurisdiction.


Frequently Asked Questions (FAQs)

Q: How do I know if my refund request has been received? A: Upon submitting your refund request via email to support@nomadiccare.com.au, you will receive an acknowledgment email confirming that we have received your request. Our support team will review your request and get back to you within a few business days.

Q: What information do I need to provide for a refund request? A: Please provide your full name, order number, date of purchase, reason for the refund request, and any relevant screenshots or documentation supporting your claim.

Q: How long does it take to process a refund? A: If your refund request is approved, we will process the refund within 14 business days using the original method of payment. You will receive an email notification once the refund has been processed.

Q: Can I get a refund if I simply change my mind about the product? A: Unfortunately, refunds will not be issued for change of mind or dissatisfaction with the product once it has been accessed or downloaded. We recommend reviewing the product details and descriptions carefully before making a purchase.

Q: What should I do if I encounter technical issues with the product? A: If you experience any technical issues with our digital product, please contact our support team at support@nomadiccare.com.au. We are committed to resolving any issues promptly and efficiently.

Q: Are there any fees associated with refunds? A: In some cases, transaction fees incurred during the purchase may be non-refundable. This will be communicated to you if applicable. Since our product is digital, there are no shipping costs associated with returns or refunds.

We value your feedback and aim to provide a seamless and satisfactory experience with Nomadic Care. Thank you for your understanding and cooperation.


This Refunds and Returns Policy is an integral part of our commitment to transparency and customer satisfaction. We encourage you to familiarize yourself with it and reach out to us with any questions or concerns. Your trust and satisfaction are paramount to us, and we are here to support you every step of the way.

Thank you for choosing Nomadic Care.

Nomadic Care Pty Ltd PO Box 4151 Balwyn East 3103, Victoria, Australia Email: support@nomadiccare.com.au


By continuing to use our website and services, you agree to this Refunds and Returns Policy. If you do not agree with any part of this policy, please do not use our website or services.

Nomadic Care Pty Ltd reserves the right to amend this policy as necessary. Any changes will be posted on this page with an updated effective date.

Effective Date: 19 July 2024

Contact Us:

Thank you for your understanding and cooperation. We look forward to serving you with excellence.


Nomadic Care Pty Ltd