Privacy Policy

Effective Date: 9 October 2024

At Nomadic Care Pty Ltd (“Nomadic Care,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, nomadiccare.com.au, and our services. We are dedicated to maintaining transparency and ensuring compliance with the General Data Protection Regulation (GDPR), Australian Privacy Principles (APPs), and other applicable privacy laws.

1. Data Collection

1.1 Information We Collect

We may collect and process the following types of personal data about you:

  • Contact Information: Name, email address, postal address, phone number.

  • Account Information: Username, password, and other information you provide when registering for an account.

  • Usage Data: Information about how you use our website and services, including your IP address, browser type, and browsing behaviour.

  • Transaction Data: Details about payments made to and from you and other information about services purchased from us.

  • Health Data: With your consent, we collect various health-related data through integrations with services such as Google Health Connect and Apple HealthKit. This may include:

    • Total Calories Burned
    • Steps Taken
    • Weight
    • Body Temperature
    • Heart Rate
    • Blood Pressure
    • Blood Glucose Levels
    • Blood Oxygen Saturation
    • Respiratory Rate
    • Sleep Duration and Quality
    • Menstrual Cycle Tracking
    • Activity and Exercise Data (e.g. workouts, intensity)
    • Nutrition Information (e.g. food intake)
    • Hydration Levels
    • Body Composition (e.g. fat percentage, muscle mass)
    • Hearing Data (e.g. audio exposure levels)

  • Marketing and Communications Data: Preferences regarding receiving marketing communications and interactions with our content.

1.2 How We Collect Information

We collect personal data through:

  • Direct Interactions: When you provide information by filling in forms, corresponding with us via email, phone, or other communication.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your device, browsing actions, and usage patterns through cookies or similar tracking technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from third-party analytics providers, advertising networks, or other partners.

2. Data Usage

We use your personal data for the following purposes:

  • To Provide and Improve Our Services: Including managing your account, processing payments, and offering customer support.
  • To Facilitate Health Management: Utilising health-related data collected through Google Health Connect and Apple HealthKit to track various health indicators such as physical activity, vital signs, and sleep patterns. This data supports personalised care plan management, allowing healthcare providers to monitor progress and make informed decisions.
  • To Communicate with You: Sending you updates, promotional materials, and other information relevant to your needs and preferences.
  • To Enhance User Experience: Analysing how you use our website to optimise services and provide a tailored experience.
  • To Comply with Legal Obligations: Ensuring that we meet applicable legal and regulatory requirements.

3. Data Sharing

We do not sell or rent your personal data to third parties. We may share your personal data with:

  • Service Providers: Trusted third parties who assist us in delivering services such as payment processing, data analysis, email delivery, and web hosting.
  • Legal Authorities: If required by law or in response to legal processes, we may share your information with government bodies or public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be shared as part of the transaction, but it will remain subject to the same privacy protections.

4. Data Storage and Security

4.1 Data Storage

Your personal data is securely stored on servers within Australia. We retain your data only for as long as necessary to fulfil the purposes it was collected for, including compliance with legal and reporting obligations.

4.2 Security Measures

We implement the following security measures to protect your data from unauthorised access, alteration, disclosure, or destruction:

  • Encryption: Sensitive data is encrypted during transmission and at rest to ensure it remains secure.
  • Access Controls: Only authorised personnel have access to your data, ensuring it is handled responsibly.
  • Security Audits: We perform regular audits of our security protocols and infrastructure to identify and mitigate risks.

5. Your Rights

Under GDPR and Australian privacy laws, you have the following rights regarding your personal data:

  • Right to Access: You may request access to the personal data we hold about you and how we process it.
  • Right to Rectification: You may request corrections to any inaccuracies in your personal data.
  • Right to Erasure: Under certain circumstances, you may request the deletion of your data.
  • Right to Restrict Processing: You may request the limitation of your data processing in specific situations.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format and transfer it to another service provider.
  • Right to Object: You can object to processing for direct marketing purposes or in cases where we rely on legitimate interests.
  • Right to Withdraw Consent: You can withdraw your consent for data processing at any time.

6. Exercising Your Rights

To exercise any of your rights, please contact us at support@nomadiccare.com.au. We may ask for additional information to verify your identity before processing your request. We aim to respond to all requests within one month, but complex requests may take longer, in which case we will keep you informed.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to track user activity and preferences. Cookies help us improve your experience by remembering your preferences. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit the functionality of some features on our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and if they are significant, we will notify you via email or through a prominent notice on the website. Please review this policy regularly to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@nomadiccare.com.au
Mail: Nomadic Care Pty Ltd, PO Box 4151 Balwyn East 3103, Victoria, Australia