Short answer #
Secure chat in Nomadic Care helps patients, providers and approved care team members communicate around care needs. Where enabled, chat can support care coordination, follow-up questions, task clarification and patient support.
Overview #
Care communication often happens across phone calls, emails, SMS and informal messages. This can make it difficult to keep context together.
Nomadic Care chat helps keep care-related communication closer to the patient’s care plan and care team.
Who may participate in chat? #
Depending on configuration and permissions, chat may include:
- The patient or client.
- Providers.
- Nurses.
- Allied health professionals.
- Care coordinators.
- Approved care team members.
- Carers or Care Buddies where enabled.
What chat can be used for #
Chat may support:
- Care plan questions.
- Task clarification.
- Appointment preparation.
- Follow-up messages.
- General care coordination.
- Patient support.
- Care team communication.
Good chat practices #
Users should:
- Keep messages relevant to care.
- Use respectful language.
- Avoid unnecessary sensitive information.
- Follow the provider’s escalation process.
- Avoid using chat for emergencies.
Common questions this article answers #
- Does Nomadic Care have chat?
- Can patients message their care team?
- Who can see chat messages?
- Can carers or Care Buddies be included?
- Is chat for emergencies?
Important note #
Nomadic Care chat is for care coordination and support. It should not be used for emergencies unless the provider has specifically instructed otherwise.
Docs Category: Mobile App & Patient Support
Docs Tags: chat, secure messaging, care team, patient messaging, collaboration, provider communication, care coordination
