How do recurring tasks and reminders work?

Docs Category: For Providers
Docs Tags: recurring tasks, reminders, notifications, due dates, patient tasks, care plan, mobile app

Short answer #

Recurring tasks and reminders help patients remember care actions that need to happen more than once. Providers can create tasks with a schedule so patients receive ongoing prompts through the mobile app where notifications are enabled.

Overview #

Many care actions are not one-off events. Patients may need to take medication, record symptoms, complete exercises, check blood pressure, drink water, attend reviews or complete regular check-ins.

Recurring tasks help providers set these actions up once and repeat them over time.

Examples of recurring tasks #

Recurring tasks can be useful for:

1. Daily medication reminders.
2. Weekly exercise programs.
3. Regular symptom check-ins.
4. Blood pressure monitoring.
5. Weight tracking.
6. Pain score reporting.
7. Hydration reminders.
8. Falls prevention check-ins.
9. Therapy follow-up activities.
10. Routine review tasks.

How recurring tasks usually work #

1. The provider creates a task from the patient’s care plan.
2. The provider chooses whether the task repeats.
3. The provider sets the frequency, such as daily, weekly or another schedule.
4. The patient sees the task in the mobile app.
5. The patient receives reminders if notifications are enabled.
6. The provider can review completion over time.

Why reminders are important #

Reminders help patients remember what they need to do. They also support better care plan adherence and reduce reliance on memory, paper notes or phone calls.

If a reminder is not received #

Check:

1. The task has been assigned to the correct patient.
2. The task has a due date or recurrence schedule.
3. The patient is logged into the app.
4. App notifications are enabled.
5. Phone notification permissions are enabled.
6. The phone has internet access.

Common questions this article answers #

• Can tasks repeat?
• Can patients get reminders?
• Why did a reminder not appear?
• Can reminders support medication or exercise tasks?
• Can providers review recurring task completion?